Teams Medical Practice

Teams Medical Practice 2024-04-15 Person 2 5 0

Receptionist didn't even say hello. No acknowledgement whatsoever

I did get appointment no problem normally can't get to speak to anyone

Teams Medical Practice 2024-04-15 Person 4 5 0

Doctors and nurses really listen to you. I never feel rushed. The reception staff are also very helpful. Once I rang for an appointment but there was none left so they said they could get me an appointment at Blaydon on the same day which was brilliant. I also really appreciate the text message reminders aswell

Nothing I am happy with everything

Teams Medical Practice 2024-04-15 Person 5 5 0

Get my bloods done on a monthly basis prior to regular cancer treatment. I pre book an appointment a month ahead with the nurse who is always helpful and caring.

Nothing at present

Teams Medical Practice 2024-04-13 Person 3 5 0

Impossible to get an appointment. Have to ring up as soon as the lines open and compete for an appointment. Once they're gone for that day, your turned away to try compete the following day. I have rang 5 days in a row and been unsuccessful at getting an appointment. My issue needs addressing but is not urgent and could wait a week or so to be seen. Asked to be booked in for a later date, they won't. Just have to ring and hope for a same day appointment. I can't take a same day appointment as I would need to give my employer notice to arrange cover for me whilst I attend either in person or phone. I informed receptionist of this and she couldn't of cared less

Not everyone can attend at a drop of a hat. Offer bookable appointments for the days and weeks ahead.

Teams Medical Practice 2024-04-09 Person 3 5 0

I have recently seen two GPs for two different issues. I felt extremely happy with the outcome of the appointments and felt hopeful about receiving support. Since then, both GPs have failed to follow up as promised and outcomed appointments/test results as no further action. One GP has documented incorrect information and support which I specifically did not agree to within the appointment.

Your GPs need to complete the actions as agreed with their patients in the appointments. Why involve a patient in a plan and mutually agree actions and not do this? Information documented (which can be seen by patients on the NHS app!!) should accurately reflect what was discussed in the appointment.